Campus Community & Careers

Facility Management

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Read more about Facility Management at the Campus.

Facility Servicedesk

The telephone number for urgent reports to YASK Facility Management is: 040-2305600 (for HTCE buildings only).

The HTCE building numbers are: 1, 8, 12, 18, 21, 31, 32, 41, 47a, 51, 52, 68, 69, 83, 84, 97 & parking garages.

For Royal Philips buildings the specific Philips Facility Management urgent report number is 085-0643950.

Please only call these numbers in case of emergent failures that require immediate action.

For all other inquiries, questions, complaints and failures, please use the FM portal Facilitor  (for HTCE buildings only). This easy-to-use tool is the fastest way to report non-emergency inquiries, while efficiently keeping you informed about the progress of your work order. Facilitor gives 24-hour visibility of your work order.

For Royal Philips buildings please use the JLL Customer portal

If you are a frequent requestor of facility inquiries, you can apply to become a key user by sending an email to facilitydeskhtce@kien-fm.nl  (HTCE buildings). If your request is approved, you will receive your login data within one week.


The FM services provided are:

  • Building Management
  • Vending Services
  • Cleaning
  • Planting
  • Landscaping
  • Maintenance/Engineering
  • Reception Services
  • Mail & Logistics
  • Security/Access control
  • Waste


Service catalogue multi-tenant buildings

We can take all facility incidentals off your hands. This guide provides you with all the information you need so that you can immediately take the right path, both inside your building and on the site. Below you can download the Service catalogue multi-tenant buildings.


Logistics Services

Mail and registered postal items:

  • The mail is delivered to the mail lockers once a day.
  • The mail is collected once a day from the central point in the vicinity of the mail lockers.
  • This applies for normal mail and internal mail (Campus).
  • Registered postal items are delivered in person.
  • Registered postal items are collected from a central point (reception). Download the form for sending goods.

Goods and Packages:

  • Goods are delivered to a central point in the building twice a day.
  • In the morning between 10.00 and 11.30 hours and in the afternoon between 14.00 and 15.30 hours.
  • The goods will have already been registered in SAP/BAAN/MFGPRO when they are delivered.
  • Goods are collected between 14.00 and 16.00 hours.
  • Any items for dispatch constitute goods / packages.
  • Transport damage under CMR conditions.
  • The Logistics center shall only be liable for visible damage.
  • Courier services can be coordinated by the Logistics Center upon request.
  • The request for dispatch must be made to the LOG by the sender. The LOG will coordinate the various requests for dispatch.
  • Packing and/or boxing of goods ready for dispatch.
  • The tasks will be carried out on the day that the goods are submitted.

Storage:

  • Short-term storage is considered as a waiting time before the goods can be sent on to the recipients on the Campus.
  • This forms a standard part of the service provided by the Logistics Center. The Logistics Center provides transport to and from the buildings.
  • Short-term storage is available in the Logistics Center up to a maximum of 5 working days.
  • Storage that lasts longer than 5 working days is considered to be long-term storage.
  • Long-term storage of goods: Archiving or storage is available on the basis of square metres or pallet places.
  • Storage is provided by an external service provider.
  • Tasks to be coordinated by the Logistics Center.

Telephone Number Logistics Centre: +31 (0)40 230 5631 



Waste Management

You can find more information on this topic in the downloads.


Garbage disposal

Paper: paper bin
Confidential paper: grey container in the service alley
Empty coffee cups: coffee cup bin under the sink or the coffee cup container near your coffee machine
Empty batteries: red chemicals container in the service alley / reception desk
Empty toners: preferably in the box in the service alley
Rest: rubbish bin near your desk.

If you want to make a suggestion about the garbage disposal, please contact your Facility Manager.

Snowy and icy conditions management

High Tech Campus Eindhoven takes responsibility for managing slippery conditions caused by snowfall or black ice.

The Campus pursues an active gritting policy on the roads, in the parking garages and on the most important (cycle) paths on the site. As far as possible gritting is done preventatively. The Campus has a variety of sources (weather forecast, Eindhoven Airport, Department of Public Works and Water Management, in-house and third-party observations) for starting gritting in time. However, there will always be situations in which there are slippery sections of road between the moment when snowy or icy conditions are announced/observed and the actual moment when management measures are implemented. As a result, there will always be a risk of skidding, possibly involving damage. We therefore request all road users to take their own responsibility in slippery conditions. As is also announced on signs near the garages: ‘Bij gladheid, stapvoets rijden’ (Drive slowly in slippery conditions). Please observe this rule: by doing so a great deal of trouble can be avoided.

You can find extensive information about High Tech Campus Eindhoven’s measures to combat slippery conditions below.



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